Frequently Asked Questions

Everything you need to know about your Shelly Europe experience.

Which countries does Shelly Europe ship to?

We provide express shipping across the entire European Union, as well as select non-EU territories. Delivery times typically range from 2 to 5 business days depending on your location.

What is the warranty period for your electronic devices?

All Shelly Europe products come with a standard 2-year manufacturer warranty that covers technical defects and hardware malfunctions under normal usage conditions.

Can I return a product if I change my mind?

Yes, we offer a 14-day return policy. Items must be in their original packaging, unused, and in resalable condition to qualify for a full refund.

Are your smart home devices compatible with voice assistants?

Absolutely. Our electronics are designed to integrate seamlessly with Amazon Alexa, Google Home, and other major smart home ecosystems via Wi-Fi.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and direct bank transfers (SEPA) for secure and convenient transactions.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal to monitor your shipment in real-time.