Returns & Exchanges

At Shelly Europe, we stand behind the quality of our smart home devices and offer a 30-day return window for all electronics in their original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Request

  Log into your Shelly Europe account and navigate to your order history to submit a formal return request and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack the electronic devices in their original box, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Attach the provided shipping label to your package and drop it off at any authorized courier location; we recommend keeping your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5 to 7 business days.